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  • Message from the CEO – July 2025

Tim Collins, EdD, MHA, FACHE, EMT

Happy July! As many of you take some well-deserved time off to rest and recharge, I want to pause and reflect on the tremendous accomplishments we’ve achieved together over the past fiscal year. Whether through expanding access to care, enhancing quality, or strengthening our community partnerships, your collective efforts continue to define who we are and the mission we serve.

Here is just some of what's already started happening:

Advancing Access and Clinical Quality

On June 16, we reached a significant milestone in our journey to modernize and streamline patient care when all practice sites officially went live with electronic forms. Thanks to the outstanding collaboration of the clinical operations, clinical informatics, and process improvement teams, this modernization will help reduce delays, enhance clinical quality documentation, and center care around our patients’ needs. I’m also pleased to share that we have gone live with point-of-care testing, enabling patients to improve compliance with glucose level testing and monitoring.

One of the items we're focusing on is acquiring a retinal eye exam device. Recently, we secured funding that will enable point-of-care retinal screenings to further enhance diabetes screenings, allowing patients to receive immediate access to results, further strengthening the quality and continuity of care.

Another way we're advancing patient access is by reducing our visit-cycle time and shortening the days needed to schedule appointments. We're also increasing the number of our patients who schedule their appointments through the portal. And we are conducting more health screening exams than ever before.

A New Year of Patient Focus Has Begun

Finally, I'd like to welcome CJ Lee, our new Chief Strategy Officer, who will play a crucial role in leading our next phase of growth, particularly through the development of our Integrated Physician Network (IPN). CJ brings extensive experience in strategy and business development and has spent his entire career in the Inland Empire, and we’re thrilled to have him on board.

All of this, including our ongoing expansion, points to a future of improved patient access to the enhanced care they need. As we look back, I invite you to consider: what moments from this past year stand out most to you? Was it a story of a grateful patient? A meaningful collaboration with a colleague? We’d love to hear from you. Share your reflections with us at marketing@medsch.ucr.edu—we’ll feature a few highlights in future editions.

Have a great summer season!