This is an exciting time for UCR Health. We are preparing for growth, expanding our clinical network, securing new managed care agreements, and increasing the size of our physician network and the geographic reach of UCR Health. These efforts will not only transform our organization but also enhance access to care for patients throughout the Inland Empire. Together, we are building a stronger foundation for the future—one that embodies the best of UC and meets the needs of our rapidly growing, diverse community.

Quality and Patient Experience: A Team-Driven Success

Since July, our quality scores have significantly improved thanks to the leadership of our department chairs and the dedication of their teams. Departments have worked hard to enhance documentation practices, ensuring that patient records accurately reflect the care provided. Our Clinical Informatics team has redesigned workflows in Epic to simplify, enhance, and improve the precision of documentation—improvements that are now yielding measurable results.

Our clinical staff have also been reaching out directly to patients—closing care gaps, scheduling follow-up visits, and ensuring that care planning is proactive and comprehensive. This hands-on approach is strengthening patient relationships and keeping more patients connected to the care they need.

The results speak for themselves: our MIPS score has risen to 93 out of 100, up from the 70s and 80s just a few years ago. This achievement positions UCR Health among the nation’s top-performing practices and reflects the hard work of our teams. Looking ahead, the launch of our UCR Health Brand Promise will provide a transparent way to measure and monitor how we meet standards for service, access, and quality—holding us accountable to our patients and community.

Operational Realignment: Streamlining Workflows and Strengthening Revenue

We are launching a realignment initiative in November designed to enhance scheduling, clinic visit preparation, and daily workflows. Standardizing best practices across our network will minimize variation, streamline processes, and boost the consistency and efficiency of both the patient and staff experience.

At the same time, we are enhancing our revenue cycle operations to ensure our financial health aligns with our clinical excellence. Efforts are underway to improve payment posting, claims management, denial follow-up, patient billing, and collections.

Access and Engagement: Building Connections with Patients and Employees

We remain committed to enhancing both patient access and employee engagement as we expand. Patients are increasingly using online scheduling, with a 15% rise in digital bookings since launch. This flexibility offers patients more control while reducing workload for clinic staff.

Equally important is engaging our employees in the journey ahead. Over the next few months, leadership will visit each clinic to implement an employee engagement initiative. These sessions aim to keep staff connected to organizational changes and ensure their feedback shapes new processes. Our surveys clearly show that employees want more standardized practices, and this engagement effort will help us develop them together.

Looking Ahead: Blue & Gold HMO and UC Care

Starting in January 2026, UCR Health will launch the UC Blue & Gold HMO network, greatly increasing access to coordinated care in the Inland Empire. To support this, we are creating a dedicated Blue & Gold portal where enrollees can schedule appointments, manage referrals, email providers, review medications, and access care all in one integrated system.

In collaboration with UCR Student Health Services, we are also working on an on-campus clinic to provide direct care to our UC employees. This new access point demonstrates our commitment to supporting our UC family while expanding our reach throughout the region.

Together We Grow

With stronger quality scores, redesigned workflows, expanded access, and new managed care partnerships, UCR Health is entering an exciting new chapter. Our collective efforts are making a real difference for patients and positioning UCR Health as a leader in care for the Inland Empire. None of this progress would be possible without your dedication.

Thank you for your continued commitment to excellence, innovation, and compassionate care.