Disability Rights for Patients

Supporting Equal Access: Understanding Our Disability Rights for Patients Policy

At UCR Health, we are committed to ensuring that every patient—regardless of disability—can access healthcare services safely, respectfully, and without discrimination. Our Disability Rights for Patients Policy reflects federal laws such as the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, and Section 1557 of the Affordable Care Act. These laws require that we make reasonable changes to our processes and provide the tools needed to support patients with disabilities so they can receive care with the same ease and dignity as any other patient.

The policy explains what reasonable accommodations and auxiliary aids and services look like in practice. These may include interpreters, assistive listening devices, large-print materials, Braille, screen-reader technology, accessible clinic equipment, or other tools that help patients communicate and participate fully in their healthcare. Staff should never assume what a patient needs; instead, they should ask the patient or their representative what accommodation would best support them and document those needs in the medical record.

Every team member plays a role in ensuring that our patients have equal access to care. This includes maintaining accessible facilities, allowing service animals, using visual aids, and identifying disability-related needs during new patient visits and reassessments. When unsure about whether a requested accommodation is feasible or might pose a safety risk, staff should consult with clinic leadership or Compliance. If a specific request cannot be met, this must be communicated to the patient and documented.

Finally, the policy stresses accountability and reporting. Concerns about non-compliance should be reported to the UCR Health 1557 Coordinator or through the anonymous reporting portal. By understanding and following this policy, we strengthen our commitment to delivering equitable, patient-centered care for everyone who walks through our doors.