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Accepted Health Insurance Plans

UCR Health accepts many health insurance plans.
Many of these plans are listed below.

Verify Your Coverage

UCR Health accepts most major health insurance plans, but it's your responsibility to confirm UCR Health is in-network for your specific plan before your visit. Even if your plan appears on the list below, it may not cover all our services or clinic locations. Call your insurance company directly to verify.

The list below is updated periodically and subject to change.

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Health Plans

  • Aetna
  • Anthem Blue Cross
  • Blue Shield
  • Cigna
  • Evernorth Behavioral Health
  • Health Net
    • UC Blue & Gold
  • Inland Empire Health Plan (IEHP)
  • Managed Health Service
  • Optum Behavioral Health

Government Insurance

  • Medicare
  • Medi-Cal
  • TriCare
  • TriWest

Affiliated IPAs

  • Aligned Community Physicians Medical Group
  • All United Medical Group
  • Centivo Services Agreement
  • Desert Oasis Healthcare
  • Empire Physicians Medical Group, Inc
  • IEHP Covered CA; IEHP Direct; IEHP Open Access
  • IEHP Behavioral Health Provider Agreement
  • Oasis Independent Medical Associates, Inc. DBA Desert Oasis Healthcare
  • Optum
  • PrimeCare of Moreno Valley
  • PrimeCare of Riverside
  • Regal Medical Group

Note: Not all UCR Health physicians participate in all of the health plans listed. We strongly encourage you to call your insurance company to verify their participation as in-network providers for your specific insurance plan.

Questions?

For additional details on insurances accepted, call the Patient Access Center at: 844-827-8000.

New Registration Notice for Balance Billing and Surprise Billing

California and Federal Law Protect Patients from Surprise Medical Bills

When getting emergency care or treatment from an out-of-network provider at an in-network hospital, ambulatory surgical center, or laboratory, California Law and the federal No Surprises Act protect you from balance billing and surprise billing.  In most cases, providers cannot bill patients with insurance more than their in-network cost sharing unless the patient has consented.

At scheduling, all UCR Health patients who are uninsured, self-pay, or out-of-network are eligible for a good faith estimate of the cost of items or services expected to be furnished.

Understanding balance billing and surprise billing

When you see a doctor or other health care provider, you may have certain out-of-pocket costs, including a copayment, coinsurance, or deductible. You may have other costs or need to pay the entire bill if you see a provider or visit a facility that isn’t in your health plan’s network.

Balance billing occurs when out-of-network providers or facilities bill you for the difference between what your plan agreed to pay and the full amount they charge for a service. This payment might not count toward your annual out-of-pocket limit. Surprise billing is when you receive an unexpected balance bill.

Balance billing and surprise billing can happen when you can’t control who is involved in your care – such as when you need emergency services or schedule a visit at an in-network facility, like a hospital or laboratory, but unexpectedly receive treatment from an out-of-network provider.

You are protected from these types of surprise balance billings. In many instances, out-of-network providers can’t balance bill you unless you provide written consent. There are no circumstances under which you are required to give up your protections from balance billing.

Protections when balance billing is prohibited

When balance billing is prohibited, such as when you have not consented in advance, you are responsible only for your share of the cost of the care you received.

  • This may include the copayments, coinsurance, and deductibles that you would pay with an in-network provider or facility.
  • Your health plan will pay out-of-network providers and facilities directly, and you shouldn’t have to pay out of pocket for more than your share of the cost.

Your health plan generally must provide the following protections:

  • Cover emergency services without requiring approval in advance (prior authorization)
  • Cover emergency services by out-of-network providers
  • Base what you owe the provider or facility (cost sharing) on what it would pay an in-network provider or facility
  • Count the amount you pay for emergency or out-of-network services toward your deductible and out-of-pocket maximum

If you believe you were wrongly billed

If you believe you were wrongly billed for care you received from a UCR Health provider, please contact a UCR Health customer service representative by:

  • Calling 855-482-7411 during our business hours, Monday through Friday, 9 AM – 6 PM.
  • Logging in to your MyChart account at: mychartucrhealth.org.

If you get a surprise bill for more than your in-network cost share, file a grievance/complaint with your health plan and include a copy of the bill. Your health plan will review your grievance and should tell the provider to stop billing you for amounts greater than your in-network cost share.

If you do not agree with your health plan’s response or they take more than 30 days to fix the problem, you can file a complaint with one of the health-plan-regulation agencies listed below:

For more information about your rights under federal law, visit cms.gov/nosurprises. 

Thank you for choosing UCR Health and for the opportunity to care for you.